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My car was booked in at 9.30 am for a minor Service & MOT. On arrival, there was antibacterial gel & also the NHS app to be scanned. I was called over to the desk very quickly, so I left my keys, service book and locking wheel nut, and confirmed I needed my car to be ready for collection by 3.30pm. I also asked them to check my battery and air conditioning, in case it needed re-gassing. Within 5 minutes I was out and on my way home. Sam called at 1 pm to advise the service was completed and that it had passed the MOT test. She also confirmed the battery was good, as was the air conditioning, and I could collect my car whenever I wanted. I gave mostly 10s on the feedback form because I was so pleased with how professional the whole experience had been – very quick and safe check-in – video of the vehicle check with advice and the helpfulness of the staff, especially Sam, who was lovely. This is why I will stay with Arbury. - Read less

Safe, friendly, knowledgeable, relaxed and friendly phone calls, plus emails that are easy to read and understand. And Anthony Higgins was a gem! Talked me through the whole process, listened to me and helped enormously with what I had to do! Chose the right car, brilliant drive, he was a true gent, and the step-by-step guide was invaluable. - Read less