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I have to let you know what a pleasure it was, buying my car from Arbury. Having seen it advertised online, my husband phoned to confirm that it was still available and spoke to Ash who assured us it was. When we arrived, Ash showed us the vehicle and then took us inside to discuss the financial side of the purchase. At this point, the customer experience went from good to exceptional; so often when buying cars we've spent ages negotiating with a salesman who's had to keep asking his manager, leaving us waiting for long periods of time. We had none of this with Ash. We confirmed the price of the car, the value of my old car for part-exchange and the financial options. We decided we'd go ahead, subject to the test drive; I took the car out first then my husband did, and at no point were we made to feel that we were asking too much by requesting a second drive. Ash gave us a few minutes to chat and we confirmed that we'd go ahead with the purchase. Ash was exceptional throughout! We viewed the car on the Monday and picked it up on the following Saturday, my old car already back on its original registration and the transfer of the Nissan X-Trail to my name already in process. Ash fulfilled and exceeded my high standards. We'll be recommending Arbury to anyone looking for a Nissan in future. - Read less

Just a note to say how happy I was with the level of service I received recently when bringing my car in for a service and MOT test. The staff were as pleasant and polite as usual, but I was particularly impressed with the measures that had been put in place to protect customers and staff from COVID-19. These measures ranged from a one-way system to the sanitising of pens and keys, etc., and finally the sanitising of the interior of the car prior to me picking it up. Unfortunately, not all businesses have gone to the trouble Arbury have to minimise the chances of passing on the virus. - Read less